You can access an interpreter 24x7x365 using the App on a Phone or Tablet.
To download the app, search for “InterpretManager” in the Apple or Google Play App Stores or click on one of the links below:
The app icon looks like this:
Logging In and Placing a Call:
- Login to the app with your username/password or SSO. If you do not have login credentials for the Alboum interpretation platform, contact your administrator.
Click on either the Audio or Video icon, depending on your needs, choose your language, and select Call. Your call will be connected to an Interpreter.
Click on either the Audio or Video icon, depending on your needs, choose your language, and select Call. Your call will be connected to an Interpreter.
Adding Additional Participants to a Call
To add other participants to the meeting, first click the plus (+) icon.
- Phone/OPI: After clicking the plus icon, a dialer will pop up. You can dial out to the non-English speaking participant and merge the calls. You can also provide the interpreter with the additional participant’s phone number and ask them to connect you. The interpreter does not retain this data after the call is complete.
- Video/VRI: After clicking the plus icon, you will be prompted for how you wish to invite the additional participants to the call. Most Alboum users prefer to copy the link and send it via text message or email through their own systems. There is a limit of four screens per meeting.
Disconnect and provide feedback.
At the end of your call, you can provide feedback on the interpreter and call quality.
