We’re empowering
the good guys to do
great work.
Join us.
Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation of excellent customer service and quality at affordable prices. We value the contributions of each of our team members are proud of our collaborative, team-oriented approach.
Our team of language service professionals is as dedicated, experienced and enthusiastic about their craft as our nonprofit clients are about their causes.
About the job
Account Managers play an essential role in Alboum’s ability to deliver on our brand promise. This role includes project management and client service and requires a positive attitude and willingness to help. Account Managers on our interpretation team are responsible for day-to-day management of consecutive interpretation assignments, as well as quoting and managing simultaneous assignments and working to deepen relationships with clients to grow their accounts. Alboum prides itself on giving Account Managers the resources and training they need to do their jobs and do them well.
Job Description (Client-Facing Tasks):
- Serve as the primary point of contact for assigned clients.
- Receive and manage simultaneous interpretation requests from start to finish, including quoting assignments, managing logistics, liaising between linguists and clients, and facilitating tech checks/client support for Zoom-based interpretations.
- Provide client support for the on-demand consecutive interpretation platform, including managing scheduled appointments, setting up new accounts, and trouble-shooting situations in real-time.
Job Description (Internal and Interpreter-Facing Tasks):
- Make assignments to interpreters and provide background materials/links/logistical details as they become available for simultaneous assignments
- Manage on-demand interpretation platform, including updating client accounts, assigning and managing scheduled appointments, and tracking cancellations and changes
- Liaise with the accounting manager, vendor management, and other teams as needed.
- Support the translation team by quoting, assigning, and delivering urgent after-hours assignments.
- Provide back-up support for other account managers as needed
Requirements for Position:
- +3 years in the language services industry or as a project manager in a comparable service industry
- Excellent written and spoken English
- Keen attention to detail
- Customer-oriented personality
- Ability to stay calm in stressful situations
- Ability to work independently, multitask, and prioritize work
- Strong team player
- Knowledge of and experience with Plunet and BoostLingo is a plus
This is a full-time position. Applicants can be located anywhere in the world, but work hours are approximately 2 pm – 10 pm EDT. Alboum hires all team members as employees, not contractors.
No discrimination. Ever.
Alboum Translation Services is an equal opportunity employer; we strictly prohibit discrimination against any employee or applicant on the basis of race, creed, color, sex, religion, national origin, age, sexual orientation, disability, gender identity or expression and any other characteristic protected by law.
Women, people of color, and members of the LGBTQ+ community and other historically marginalized communities are strongly encouraged to apply.
