We’re empowering
the good guys to do
great work.
Join us.
Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation of excellent customer service and quality at affordable prices. We value the contributions of each of our team members are proud of our collaborative, team-oriented approach.
Our team of language service professionals is as dedicated, experienced and enthusiastic about their craft as our nonprofit clients are about their causes.
About the job
Account Managers play an essential role in Alboum’s ability to deliver on our brand promise. This role includes project management, but is focused on providing excellent client service and building client relationships. Account Managers are responsible for day-to-day project management of all translation projects, as well as quoting new projects and working to deepen relationships to grow their accounts. Alboum prides itself on giving Account Managers the resources they need to do their jobs and do them well. Account Managers are not expected to recruit resources or negotiate rates, manage profitability, or issue client invoices. Account Managers are supported by our Director of Human Resources and Accounting Manager as well as the entire team.
Job Description (Client-Facing Tasks):
Serve as the primary point of contact for assigned clients
Receive and manage translation requests from start to finish, including quoting projects and delivering files to clients
Manage translation reviews and feedback from clients
Liaise with the accounting manager on client invoice questions
Monitor client news and communications online with the aim of deepening client relationships
Monitor client activity and requests with the aim of proactively addressing anticipated client needs
Job Description (Internal and Translator-Facing Tasks):
Assign projects to translators, conduct quality control checks
Interface with translators as necessary to review client feedback to achieve a quality, error-free final product
Manage client and project details in Plunet
Maintain client files in Google Drive
Liaise with translators, DTP, and interpretations manager
Provide back-up support for other account managers as needed
Requirements for Position:
+3 years in the translation industry or as a project manager in a comparable service industry
Excellent written and spoken English
Reliable, committed to quality, and keen attention to detail
Customer-oriented personality
Ability to stay calm in stressful situations
Ability to work independently, multitask, and prioritize work
Strong team player
Knowledge of and experience with Plunet and Trados
These are full-time positions. Applicants can be located anywhere in the world, but must be able to work during the hours of approximately 9 am – 5 pm EST. Alboum hires all team members as employees, not contractors.
No discrimination. Ever.
Alboum Translation Services is an equal opportunity employer; we strictly prohibit discrimination against any employee or applicant on the basis of race, creed, color, sex, religion, national origin, age, sexual orientation, disability, gender identity or expression and any other characteristic protected by law.
Women, people of color, and members of the LGBTQ+ community and other historically marginalized communities are strongly encouraged to apply.
