We’re empowering
the good guys to do
great work.
Join us.
Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation of excellent customer service and quality at affordable prices. We value the contributions of each of our team members are proud of our collaborative, team-oriented approach.
Our team of language service professionals is as dedicated, experienced and enthusiastic about their craft as our nonprofit clients are about their causes.
About the job
Every person on the Alboum team plays an essential role in our ability to deliver on our commitment to delivering excellent, responsive client service. We work independently and collaboratively to meet our client’s ever-evolving language access needs.
Interpretation Account Managers are an integral part of Alboum’s client service team, working as part of the interpretation team and alongside Alboum’s accounting, vendor management, and sales teams. Interpretation Account Managers act as the primary Alboum representative with clients – working to build client relationships, support their unique needs, and provide project management for their interpretation-related work with Alboum. They work across Alboum internal teams and linguists. This role reports to the Director of Interpretation Services.
Candidates for this position should thrive in a fast-paced environment and be comfortable working quickly, multitasking, and constantly learning new things. Alboum operates in a rapidly changing industry and supports clients with evolving needs. Team members are expected to be flexible and open to taking on new tasks within the general scope of their role based on company needs. Strong communications skills are a must. Training will be provided on all tasks.
Primary tasks include:
- Client Set-Up and Support: Set up client accounts and users on the Alboum interpretation platform; provide client training, reporting, problem solving, and support as needed.
- Project Management – Consecutive Interpretation: Liaise with clients as needed to clarify needs and confirm details around consecutive interpretation requests.
- Project Management – Simultaneous Interpretation: Manage the full lifecycle of virtual simultaneous interpretations, including quoting, assignments, addressing client and linguist needs, and tech checks. Address time-sensitive concerns including interpreter access to and set-up for meetings, interpreter attendance, incorrect links or other information, and other last-minute issues that may crop up.
- Client Service and Business Development: Serve as primary relationship manager with assigned clients, work to identify patterns and trends, opportunities to provide additional or different support, and track client preferences.
- Day-to-Day Internal Support: Provide back-up support for the Interpretation Help Desk during peak periods of need. Work with accounting manager as needed to address questions regarding client invoices. Collaborate with vendor management team regarding need for new and issues with existing linguists.
Requirements for Position:
- Strong problem solver
- Ability to work quickly and calmly under pressure
- Comfort learning new things and asking questions
- Responsive, able to multi-task, and prioritize work
- Excellent written and spoken English
- Reliable, committed to quality, and keen attention to detail
- Friendly, patient, and client service-oriented personality
- Ability to work both independently and as part of a team
- +3 years of experience in the language services industry
- Experience with interpretation project management
- Experience with Boostlingo and Plunet is a plus
The Interpretation Account Manager is a remote position and a successful candidate can be located anywhere in the world.
This role is a full-time salary + benefits position, including health insurance, PTO, and appropriate local benefits. Scope of work associated with each position and salaries are reviewed on an annual basis.
Applicants can be located anywhere in the world, but work hours are approximately 2 pm – 10 pm EDT. Alboum hires all team members as employees, not contractors.
No discrimination. Ever.
Alboum Translation Services is an equal opportunity employer; we strictly prohibit discrimination against any employee or applicant on the basis of race, creed, color, sex, religion, national origin, age, sexual orientation, disability, gender identity or expression and any other characteristic protected by law.
Women, people of color, and members of the LGBTQ+ community and other historically marginalized communities are strongly encouraged to apply.
