We’re empowering
the good guys to do
great work.
Join us.
Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation of excellent customer service and quality at affordable prices. We value the contributions of each of our team members are proud of our collaborative, team-oriented approach.
Our team of language service professionals is as dedicated, experienced and enthusiastic about their craft as our nonprofit clients are about their causes.
About the job
The Client Support Specialist plays an essential role in Alboum’s ability to deliver on our brand promise. This role includes project management, but is focused on providing excellent client service. The Client Support Specialist acts in the role of an Account Manager when team members are out on holidays or sick leave, or having a particularly busy day. While operating behind the scenes, the Client Service Coordinator provide essential day-to-day client support — ensuring uninterrupted responsiveness and customer service to our clients.
Alboum prides itself on giving all team members the resources they need to do their jobs and do them well. The account management team is not expected to recruit resources or negotiate rates, manage profitability, or issue client invoices.
Job Description (Client-Facing Tasks):
- Receive and manage translation requests, including quoting projects and delivering files to clients
- Manage translation reviews and feedback from clients
- Liaise with the accounting manager on client invoice questions
Job Description (Internal and Translator-Facing Tasks):
- Assign projects to translators and answer questions regarding assignments
- Interface with translators and internal QA team as necessary to review client feedback to achieve a quality, error-free final product
- Manage client and project details in Plunet
- Maintain client files in Alboum drives
- Liaise with engineering, DTP, accounting, vendor management, and LQA teams as needed
Requirements for Position:
- +2 years in the translation industry or as a project manager in a comparable service industry
- Excellent written and spoken English
- Reliable, committed to quality, and keen attention to detail
- Customer-oriented personality
- Flexibility and ability to adapt to varying client needs and styles
- Ability to stay calm in stressful situations
- Ability to work independently, multitask, and prioritize work
- Strong team player
This is a full-time position. Applicants can be located anywhere in the world, but must be able to work flexible hours based on EST (New York) as team needs dictate. Shifts are 8 hours and timing is typically determined at least a month in advance. Start time for each shift ranges from 8 am – 12 pm EST.
Alboum hires all team members as employees, not contractors. Team members are compensated based on experience and paid in either their home currency or USD as allowed in each country. Team members also receive paid medical insurance, local and US holidays, and vacation time, as well as stipends for phone and internet.
No discrimination. Ever.
Alboum Translation Services is an equal opportunity employer; we strictly prohibit discrimination against any employee or applicant on the basis of race, creed, color, sex, religion, national origin, age, sexual orientation, disability, gender identity or expression and any other characteristic protected by law.
Women, people of color, and members of the LGBTQ+ community and other historically marginalized communities are strongly encouraged to apply.
