Who we are

Our website address is: https://alboum.com.

What personal data we collect and why we collect it

Alboum & Associates LLC (Alboum), dba Alboum Translation Services, in our role as a provider of language services, has implemented and will maintain a data privacy policy to achieve greater transparency regarding the type of data we collect, process and hold. Our data privacy policy was updated on May 25, 2018 and reads as follows:

As your language service provider, our role encompasses the following:

We are a data controller: Data we may collect and hold from you includes your name, organization name, address, contact information, and billing records. Collecting and holding this information is necessary for us to provide you with our services. We may also use your data to inform you of company updates and service offerings, as well as send occasional tokens of our appreciation for your business that do not exceed corporate or governmental gifting limits. We do not use your data for any other purpose.

We are a data processor: The data we collect and hold from you in the form of source material entrusted to us for language translation may/may not include personally identifiable data. Collecting and holding this data is necessary for us to provide you with our services. We do not use this data for any other purpose.

We use data sub-processors: The source material we collect and hold from you is submitted to our linguists and/or partners for language translation. Submitting source material to our linguists and partners is necessary so the translation can be carried out. We do not submit your source material to any other third party or for any other purpose. Our linguists and partners have been carefully vetted, and they have signed a Non-Disclosure Agreement (NDA) to protect the data entrusted to them.

We are happy to sign an NDA on behalf of our organization in addition to those signed by our linguists. In addition, we can customize our processes according to the data privacy preferences or your organization and as warranted by the content of the material. Please inform your project manager of your data security requirements when establishing a relationship with us or initiating a project.

What technology we use and why we use it

We leverage technology platforms to support and enable the services we provide. Access to each platform and individual data is restricted by user according to what is required to execute their job.

Managing Contacts and Sending Messages: Infusionsoft

This application makes it possible to manage a database of contacts, including name, organization name, email address, telephone number, mailing address, and where we met. This service may also collect data concerning user behavior, including date and time when messages are viewed by users, as well as if and when the user interacted with it, such as clicking on a link in the message. This service also organizes data by tags that are automatically and manually assigned, as well as processes unsubscribe requests.

Email: G Suite

This application hosts our email, including sending, receiving, and storing messages and attachments, including contact information and source files. Data resides in the Google Cloud as well as locally on password-protected employee workstations.

Managing Projects and Project Requests; Issuing Quotations: Plunet

We leverage this application to issue quotations and invoices, as well as track the status of translation projects. It stores requestor data, organization information, project name and status, assigned translator, and project manager. No credit cards are stored. This application allows Alboum to run reports based on client, date range, project details such as language or project type. We can also set up client accounts, which provide limited access to relevant projects and data.

File Storage: Google Drive

This application stores source and translated files. We can provide client access, limited to the requestor’s files.

Understanding your rights

Under the General Data Protection Regulation (GDPR), as a European Union resident, you have the following data privacy rights. We extend these policies to non-EU resident contacts and clients as well:

  • Opt-in consent:When you request a quotation or contact us via the web, provide your contact information to us at a tradeshow or conference, or approve a quotation to initiate a project with Alboum, you understand and acknowledge that we may collect and hold your data for the purpose of communicating with you about your project or about Alboum services, updates, or offers.
  • Right to access and data portability: You may request from us a copy of your data.
  • Right to rectification/correction: You may request from us correction of your data.
  • Right to erasure/right to be forgotten: You may request from us erasure of your data, as permissible by law.
  • Right to breach notification: You have a right to be notified by us within 72 hours of a data breach we deem may pose a risk to your rights and freedoms as an individual.
  • Right to launch a complaint: You have the right to launch a complaint with your local supervisory authority, if you believe our handling of your data poses a risk to your rights and freedoms as an individual.

How to view and update your data

We hold your data in our secure and access-restricted databases. You can request access to your data by contacting your project manager, or via email at gdpr@alboum.com, or phone at (571) 765-3060.