A Flexible Solution for Real-Time Language Access
When an organization needs an interpreter, the first assumption is often that someone has to come to the office, clinic, or school in person. With modern technology, that’s no longer the only, or even the best, option.
Video remote interpreting (VRI) allows organizations to connect with professional interpreters through a secure video platform, combining the convenience of remote access with the added benefit of visual communication.
Whether you’re serving patients, students, clients, or community members, VRI provides fast, reliable language support without waiting for an interpreter to travel to your location.
What Is Video Remote Interpreting?
Video remote interpreting is exactly what it sounds like: a professional interpreter joins your conversation through a live video connection.
- If your meeting is already virtual, the interpreter simply joins you in your existing Zoom, Teams, or Google Meet meeting room.
- If your meeting is happening in person, you can utilize a laptop, tablet, or smartphone to allow the interpreter to participate remotely while everyone else remains in the room.
VRI often provides a more natural communication experience than audio-only interpretation, especially when facial expressions or body language are important, or sight translation might be needed.
Why Organizations Choose Video Remote Interpreting
For many organizations, VRI offers the best balance of convenience, flexibility, and cost.
Some of the biggest advantages include:
- Access to interpreters across the country and around the world rather than being limited to (and fighting for limited availability of) only those in your community.
- No travel fees.
- Lower minimums for scheduled appointments: with Alboum, one hour instead of the typical two required for in-person and with many other companies.
- Interpreters available on-demand: no wait time for someone to arrive
- Greater scheduling flexibility. If a scheduled interpreter encounters an unexpected delay, another qualified interpreter can often step in with minimal disruption.
- More privacy options: Cameras can be turned on or off during a session without requiring the interpreter to leave the conversation.
When Should You Use On-Demand VRI?
On-demand video remote interpreting is an excellent option for situations such as:
- Unplanned or unexpected needs like a walk-in patient or need to call home from school
- Meetings with a high likelihood of last-minute cancellation or rescheduling
For many mainstream languages, Alboum can connect you with a qualified interpreter in less than two minutes, making it easy to respond when unexpected language needs arise.
When Is Scheduled VRI the Better Choice?
While on-demand services are incredibly convenient, scheduled VRI appointments offer additional advantages when planning ahead.
Scheduling in advance is ideal when:
- When you want a specific interpreter
- When it’s helpful to provide background materials to the interpreter
- For less common languages with fewer interpreters available (leading to long wait times or no availability)
Planning ahead allows interpreters to prepare for the conversation, resulting in an even smoother experience for everyone involved.
Can Multiple People Join a VRI Session?
Absolutely.
Video remote interpreting isn’t limited to one-on-one conversations. Multiple participants can join the same session, making it ideal for:
- Parent-teacher conferences
- Care team meetings
- Case management discussions
- Multi-agency collaborations
With Alboum’s platform, you simply start the interpretation session and generate a secure invitation link that can be shared by email or text with additional participants.
Is Video Remote Interpreting Right for Your Organization?
Sometimes an on-site interpreter makes the most sense. Other times, telephone interpretation is enough. But for many organizations, video remote interpreting offers the ideal combination of speed, flexibility, and personal connection.
Have more questions?
Take a look at our FAQs, or reach out, and we’ll be more than happy to discuss your options.
